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R U OK? What to do if someone says no

Now more than ever, it is important that we check in with our friends, family and work mates but what do you do if someone tells you they’re not OK?

1. Listen with an open mind

Listen without judgement and don’t interrupt or rush them. Show that you've listened by repeating what you’ve heard and ask if you have understood them properly.

2. Encourage action

Help them think about ways to manage the situation by asking:

- “What have you done in the past to manage similar situations?”

- “How would you like me to support you?”

Some issues are too big for you to take on alone. If someone’s been really low for more than two weeks, encourage them to see a health professional. This could be:

- their GP

- Beyond Blue Support Service 1300 334 636

- MensLine Australia 1300 789 978

- Kids Helpline 1800 551 800.

3. Make time to check in

Follow up with them in a few weeks or sooner if they’re really struggling.

Ask if they found a way to manage the situation. If they haven’t done anything don’t judge them, they might just need you to listen to them for now.

Stay in touch and be there for them. Genuine care and concern can make a real difference.

If you are worried that someone might be suicidal, contact Lifeline for crisis support on 131 114. If someone’s life is in danger call 000.

More information and resources can be found at


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